AI-Powered

AI-Powered Intelligent Document Processing for Shared Service Centers

Automate document-intensive Shared Services operations with CAPSYS AcuityAI™, CAPSYS CAPTURE™, and CAPSYS CAPTURE ONLINE™. Capture, classify, extract, validate, and route business-critical documents and data into ERP, Content Services, financial, and enterprise business systems.

Modernize Document Processing Across Shared Services

Shared Service Centers consolidate critical business functions across multiple divisions, locations, business units, and geographic regions. Accounts Payable, finance, accounting, procurement, human resources, customer service, and other centralized operations depend on receiving accurate information from numerous sources and delivering it quickly into downstream business processes.


CAPSYS helps Shared Service Centers automate these document-intensive processes using AI-powered Intelligent Document Processing (IDP), enterprise document capture, and workflow automation.


Using CAPSYS AcuityAI™, CAPSYS CAPTURE™, and CAPSYS CAPTURE ONLINE™, organizations can capture documents and data from email, attachments, scanners, fax systems, electronic files, cloud services, distributed offices, and other enterprise sources. Documents can be automatically classified, relevant information extracted and validated, and content routed into ERP, financial management, Content Services, document management, and other enterprise applications.

Automate Accounts Payable & Invoice Processing

Accounts Payable departments and Shared Service Centers often process large volumes of invoices and supporting documents received from vendors, business units, branch offices, and other locations.


CAPSYS provides a centralized platform for capturing and processing invoices regardless of how they enter the organization. Invoices received through email, attachments, scanners, electronic files, fax systems, and distributed locations can be captured and routed into automated processing workflows.



CAPSYS AcuityAI™ adds advanced document understanding to invoice processing. Using generative AI, large language models (LLMs), and fine-tuned models, AcuityAI can classify documents and extract contextual information from structured, semi-structured, and unstructured content.


Extracted invoice information can be validated and delivered with the associated document into ERP, Accounts Payable, Content Services, workflow, and other enterprise systems for downstream processing.

Documents CAPSYS Can Process

  • Vendor invoices
  • Purchase orders
  • Receipts
  • Statements
  • Credit memos
  • Delivery documents
  • Packing slips
  • Expense documentation
  • Procurement documents
  • Supplier correspondence
  • Tax and supporting financial documents
  • Email messages and attachments
  • Other finance and accounting records

AI-Powered Classification, Extraction & Validation

CAPSYS AcuityAI™ enables Shared Service Centers to move beyond traditional OCR and template-dependent data capture by applying advanced AI to document understanding.


AcuityAI can analyze document content and context to determine document type, identify relevant information, extract business-critical data, and support validation before information is delivered into downstream systems.


This approach is particularly valuable for organizations processing documents from large numbers of suppliers, customers, business units, or trading partners where layouts and document formats can vary significantly.



For predictable document types and established classification requirements, CAPSYS CAPTURE ADC™ (CCADC) can also provide configurable text- and image-based document classification. This enables organizations to apply the appropriate classification technology based on document complexity and business requirements.

Capture Information from Across the Enterprise

Shared Service Centers frequently support geographically distributed organizations. Documents may originate at corporate offices, manufacturing facilities, branch locations, retail operations, warehouses, field offices, or other business locations.


CAPSYS CAPTURE ONLINE™ provides browser-based enterprise document capture that enables organizations to extend standardized capture processes across distributed operations without requiring traditional capture software to be installed and maintained on every workstation.


For environments requiring document capture directly at distributed points of operation, CAPSYS IoT Smart Connected Scanning™ can extend centralized capture workflows to network-connected scanning devices, helping organizations move information into Shared Services processes closer to its point of origin.

Email, Attachment & Fax Automation

Business-critical documents increasingly arrive electronically rather than through traditional scanning operations. CAPSYS can automate the capture and processing of documents received through email, attachments, fax systems, and electronic files.


Instead of requiring employees to manually open messages, download attachments, identify document types, enter data, and route files, CAPSYS can capture incoming content and move it into Intelligent Document Processing workflows for classification, extraction, validation, and downstream routing.



This enables Shared Service Centers to create a more consistent document-processing environment across both paper and electronic information sources.

Integrate with ERP, Content Services & Enterprise Applications

CAPSYS is designed to operate as an intelligent information on-ramp to existing enterprise systems rather than requiring organizations to replace established business applications.


Captured documents and data can be delivered into ERP, financial management, Content Services, ECM, CRM, document management, workflow, and other line-of-business systems.



CAPSYS can integrate with enterprise platforms such as Hyland OnBase and Microsoft SharePoint, as well as ERP and other business applications, enabling Shared Service Centers to automate document intake while continuing to leverage existing technology investments.

Cloud or On-Premises Deployment

CAPSYS supports cloud and on-premises deployment models, giving Shared Service Centers flexibility to align Intelligent Document Processing and enterprise capture with existing infrastructure, security, information-governance, and operational requirements.


CAPSYS CAPTURE ONLINE™ provides cloud-based document capture for distributed organizations, while CAPSYS CAPTURE™ supports organizations requiring enterprise capture within their own infrastructure or other configured environments.



This flexibility enables organizations to standardize document processing across business units and locations while selecting a deployment architecture appropriate for their enterprise requirements.

Transform Document-Intensive Shared Services Operations

By combining AI-powered Intelligent Document Processing, enterprise document capture, workflow automation, and enterprise integration, CAPSYS can help Shared Service Centers:

  • Reduce manual document sorting, indexing, and data entry
  • Accelerate invoice and document processing
  • Capture information closer to its point of origin
  • Standardize document intake across business units and locations
  • Improve the availability and consistency of business information
  • Reduce dependence on manual email and attachment handling
  • Deliver documents and data into downstream enterprise systems faster
  • Scale document processing across distributed operations

Why CAPSYS for Shared Service Centers?

CAPSYS brings together enterprise document capture and advanced AI-powered Intelligent Document Processing within a flexible platform designed for complex, distributed business environments.


Organizations can use CAPSYS AcuityAI™ for contextual document understanding, CAPSYS CAPTURE™ and CAPSYS CAPTURE ONLINE™ for enterprise information capture, and IoT Smart Connected Scanning™ for document capture at distributed points of origin.



Together, these technologies provide Shared Service Centers with a unified approach to capturing, understanding, processing, and delivering business-critical information into the systems and workflows that depend on it.

Frequently Asked Questions

  • What is Intelligent Document Processing for Shared Service Centers?

    Intelligent Document Processing (IDP) uses technologies including artificial intelligence, document classification, data extraction, validation, and workflow automation to process business documents and convert unstructured and semi-structured information into actionable enterprise data.

  • Can CAPSYS automate Accounts Payable invoice processing?

    Yes. CAPSYS can capture invoices and supporting documents from email, attachments, scanners, electronic files, fax systems, and distributed locations. Documents can then be classified, relevant information extracted and validated, and content routed into Accounts Payable, ERP, Content Services, and other enterprise applications.

  • How does CAPSYS AcuityAI™ process invoices and business documents?

    CAPSYS AcuityAI™ uses generative AI, large language models (LLMs), and fine-tuned models to understand document content and context. It can classify documents and extract relevant information from structured, semi-structured, and unstructured business documents for downstream processing and validation.

  • Can CAPSYS process documents received by email and fax?

    Yes. CAPSYS can capture and process documents received through email, attachments, fax systems, scanners, electronic files, cloud services, and other enterprise sources.

  • Can CAPSYS integrate with our existing ERP or Content Services platform?

    CAPSYS is designed to integrate document capture and Intelligent Document Processing with ERP, Content Services, ECM, CRM, document management, workflow, and other enterprise applications. Integration requirements can be configured around an organization's existing technology environment.

  • Can CAPSYS support multiple offices or business locations?

    Yes. CAPSYS CAPTURE ONLINE™ and IoT Smart Connected Scanning™ can extend enterprise capture across geographically distributed locations while enabling document-processing workflows to be centrally managed.

  • Can CAPSYS be deployed in the cloud or on-premises?

    Yes. CAPSYS supports cloud and on-premises deployment models, enabling organizations to select an architecture appropriate for their infrastructure, security, governance, and operational requirements.

Ready to Modernize Your Shared Services Document Processing?

Discover how CAPSYS can automate invoice processing, document capture, classification, data extraction, validation, and workflow across your Shared Service Center.