Technical Support Services
When you're looking for answers, our product support team is dedicated to serving every customer, every time, at every interaction. Customers find the CAPSYS Support Team to be responsive, passionate, friendly and skilled. Working closely with our development and quality assurance teams, our goal is to quickly eliminate issues that prevent customers from realizing the full potential of their CAPSYS CAPTURE deployment.
Support Hours: Our standard maintenance program offers support services from 8am - 5pm Central Time, and around the clock through an extended support service agreement. Contact your sales representative for more information on Extended Support Service Plans. There are numerous way to take advantage of our support team, including:
- Online inquiry Submission
- Email submission
- Live Telephone Support
- Online knowledgebase article library
- Frequent educational and training webinars
- Webinars to introduce new solution and upcoming releases
- Dedicated Technical Account Manager
To contact Technical Support, choose from one of the options below:
1. Online Knowledgebase and Ticketing System. Get CAPSYS Online Support and submit a Technical Support Request remotely via CAPSYS’ Problem Tracking Resolution System (PTRS). Once the Technical Support Request is received by our automated system, your request will be assigned a case tracking number and be routed to a support engineer. Additionally, you will receive an automated Email notifying you of the case number and confirming receipt of the Technical Support Request by our organization.
2. Email Submission. Send an Email to Support with any supporting documentation such as screen shots, error logs, etc. Once the Technical Support Request is received by our automated system, your request will be assigned a case tracking number and be routed to a support engineer. Additionally, you will receive an automated Email notifying you of the case number and confirming receipt of the Technical Support Request by our organization.
3. Telephone Support. When online resources are not enough, our experienced support engineers are available to provide expert assistance for your organization. To contact a specific CAPSYS product support group, call us directly at (630) 875-1900 or (877) 322-7797 and ask for Support.
Please contact us today about our leading Web-based centralized and distributed document capture and capture process management solutions for document management systems.
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